The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The delay was explained as a common occurrence due to potential unfinished KYC verification or high withdrawal volume, and the player was advised to wait at least 14 days before filing a complaint. The issue was subsequently marked as resolved after the player confirmed satisfaction. We closed the case acknowledging the resolution and encouraged the player to contact us for any future issues.
FatPirate Casino - Player claims that payment has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
FatPirate Casino
Safety Index 7.5 Above averageCase summary
Discussion
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1 month ago
Translation
Complaint against Fat Pirate Casino
I would like to file a complaint against Fat Pirate Casino.
My account is fully verified. All required documents have been successfully checked, and no further documentation is requested from me.
I have submitted three payment requests:
€500 on June 15, 2026
€500 on June 16, 2026
€500 on June 21, 2026
The total amount is €1,500.
To date, none of my withdrawals have been processed or paid out. The status remains unchanged, and the live chat repeatedly gives me only generic answers like "Please wait," without providing a specific reason for the delay or a payment date.
I have already tried to resolve the issue via AskGamblers, but the casino has not responded there.
I request that this case be investigated and that Fat Pirate Casino be asked to process my outstanding withdrawals totaling €1,500 immediately or to provide a plausible explanation for the delay.
Thank you for your support.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Aki991,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Aki991,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
