FatPirate Casino - Player believes that their withdrawal has been delayed.

I deposited a lot of money. After that I didn't want to play anymore. The next day my VIP manager sent me an email that I had bonus cash. I played it and won 200 euros. This happened on June 22nd. After waiting a while, days, I spoke with live chat to find out how my withdrawal was going, which is always being processed. Now we are 12 days into waiting. They told me that it takes time. It is always being processed, they blocked my chat and even when I send an email to Fat Pirate support there is no confirmation received. Can you help me, thank you. I didn't break any rules, but I lost a lot of money, at least I recovered a small portion, but they didn't even decide to pay me what I am entitled to. Thanks

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Dear Hejdi1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks, okay, so if I don't see the money in my account next week, will you proceed? I don't have to do anything else?

Dear Hejdi1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, your withdrawal has just been credited. Thank you. Have a great day!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hejdi1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla