FatPirate Casino - Player believes that their withdrawal has been delayed.

Hello, I won some money at this casino and when I tried to withdraw it, they just kept giving me all sorts of excuses. It was an AI that claims to be human, and the support email was the same. I have two pending withdrawals, one for 90 euros and another for 217. My account is verified and everything seems fine, but it's been under review since the 25th.

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Dear lvasko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, my withdrawal was refunded, and I requested it again, minus about 7 euros, which I ended up winning over 500 euros with playing roulette. Now I'm worried about the same thing happening again. I have two withdrawals, one of 200 euros and another of 300 euros, because I have a withdrawal limit, and I still have 200 euros left in my casino account. I hope they pay me. Thank you very much for your attention; it's difficult to get help with these cases. Thank you so much. Best regards, and I'll write again in about 14 days if everything is still the same.

Just so you know, they've finally let me withdraw the €200 I had left in my casino account. Now they owe me €700 from Saturday, June 6th. Theoretically, they should pay me within 3 business days. I'll let you know if they do or not. They told me the withdrawal was returned because my bank rejected the deposit (which is a lie), and that I should try using my account number instead of the card I used to pay. They said if I change my payment method, they'll probably say I changed it. Anyway, thanks and regards.

Dear lvasko,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear lvasko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru