Fat Bet Casino - Player's winnings are being confiscated.

I used a free 5.00 chip but when you reach .70 the promo ends.

After that I continued to play and reached over 50.00. Now the casino will not pay out when in all reality, the coins in my account were not attached to any promo and the winning are mine. But they will not pay me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear THELUCKYWON,

Thank you very much for submitting your complaint.

I’m sorry to hear about your problem regarding the withdrawal of your winnings. To better understand the situation, could you please clarify the following details?

• Did you receive any notifications or messages from the casino about the promo ending?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• If possible, could you please share your bonus history or betting history? Please post screenshots or you can send them to jean.s@casino.guru.
• Have you contacted the casino's customer support regarding this issue? If so, what was their response?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you prefer, you can also forward any relevant communication to jean.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Jean

I did receive notice that the promo ended.

I don't think it was divided.

I will send you my history.

Please see the attached with my complaint. That is all I have heard from them.

It's weird too, my withdrawal hasn't been cancelled yet.

Did you send me an email? I did not receive your betting history. You can post it in the complaint thread.

To better understand the issue, could you give the timeline of events?

• date when you used the free 5.00 chip
• date when you requested the withdrawal
• date of deposits made (both before and after the use of the free 5.00 chip).

Thank you for your assistance.

Dear THELUCKYWON,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru