The player from Sweden had been awaiting approval for his withdrawal request of 2000 euros for 8 days, despite having already completed the verification process. He had received no responses from support regarding the status of his withdrawal, which should have been processed within 24 hours. The player was contacted by the Complaints Team requesting additional information to investigate the delay, but he failed to respond to their inquiries and reminders. Consequently, the complaint was closed due to lack of cooperation, with the option for the player to reopen it if he chose to provide further communication.
FastBets Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 20,000 kr
FastBets Casino
Safety Index 8.4 HighCase summary
Discussion
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3 months ago
8 days since withdrawal request, no answer or no approval. asking for verification when i were verified, no answer from support anymore when i ask where my withdrawal are. they say that they have a withdrawal window within 24 hours and still i cant get my money, seems like a big scam that cant even handle a withdrawal of 2000 euro
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear mulfenboo,
Thank you very much for submitting your complaint. I’m sorry to hear about the delay and the difficulties you’ve encountered with your withdrawal.
Thank you also for providing the screenshots — they are helpful. To better understand your situation and assess what might be causing the delay, I would like to ask you a few additional questions:
- You mentioned that you were already verified — could you clarify when your verification was completed and whether the casino confirmed it?
- Have they requested any additional documents after your withdrawal request? If yes, have you submitted them?
- Have you successfully made any withdrawals from this casino in the past?
If it is more convenient for you, you may forward all relevant communication and documents directly to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear mulfenboo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
