The player from French Guiana canceled a withdrawal of 2000€ on the same day it was made but continues to see it marked as "pending." Despite confirmation from the casino that everything was fine, the player still has not received the new withdrawal processed on March 24th.
FantasyBet Casino - Player’s withdrawal is delayed despite cancellation.
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6d 12h 56m 49s
FantasyBet Casino
Safety Index:Above averageCase summary
Discussion
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3 days ago
Hello,
I made a withdrawal of 2000€ after deposit 1700€ on March 21st and cancelled it on the same day, but it was still marked as "pending." I asked you several times if it was okay despite the cancellation, and you always maintained that it was fine and there were no problems. On March 24th, you told me that you needed to cancel it on your end to restart the process. However, it is now March 28th, and I still haven't received my "new withdrawal" from March 24th. Please respect your terms and conditions and the 24-hour deadline.
Thanks by advance !
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yesterday
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yesterday
Dear Thdn,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
