The player from Luxembourg had a pending €2000 withdrawal that was not paid out, and he received no meaningful response from support. The player’s withdrawal was repeatedly delayed and even cancelled by the casino without clear explanation, and his account was reportedly deleted. After intervention, it was confirmed by the casino that the withdrawal had been fully approved and processed following mandatory security and compliance checks. The player eventually received the funds after 15 days but expressed dissatisfaction with the payout time. We marked the complaint as resolved based on the confirmation that the payment had been completed.
FantasyBet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €2,000
FantasyBet Casino
Safety Index:HighCase summary
Discussion
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4 weeks ago
Translation
A €2000 withdrawal has not been paid out! Support's response was the same as always – absolutely nothing! Scam casino.
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
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4 weeks ago
TranslationKYC is completely complete according to support (see screenshot).
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3 weeks ago
TranslationStill haven't received your payment after 9 days!
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3 weeks ago
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Day 11 and still no money!!!
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3 weeks ago
Dear kikiokoke12222, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
Thank you very much in advance for your reply.
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3 weeks ago
TranslationI've never claimed a payout before, this is my first time, and I didn't use any BLINi! They just hold onto it. Go there.
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3 weeks ago
TranslationThis is pure fraud, what the casino is doing, and they refuse to pay out, giving only standard replies.
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3 weeks ago
TranslationDo I have to wait another 7 days before CasinoGuru gets involved here?? That's a joke.
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3 weeks ago
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The payout was cancelled by the casino without reason.
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2 weeks ago
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Another cancellation for no reason? Always the same old story.
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2 weeks ago
TranslationMy account has now been deleted!!!!!!
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2 weeks ago
Hello!
Thank you for your message.
We would like to address the concerns raised regarding the withdrawal delay. The processing time was extended due to mandatory internal security and compliance checks, which are a standard and required part of ensuring safe and properly verified transactions. These procedures apply to all players and cannot be bypassed.
We can now confirm that your withdrawal has been fully approved and processed. The funds have been released to your selected payment method and will reflect according to the provider’s standard processing time.
We also want to clarify the statement regarding account deletion. This is incorrect. We do not delete player accounts without explicit request from the player or a legal/regulatory requirement. There are no restrictions or actions taken on our side affecting your account access.
We regret any inconvenience caused by the delay, but we do not accept implications of improper handling. Your withdrawal has been completed in full accordance with our procedures.
-The FantasyBet Team
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2 weeks ago
TranslationThe payment will be completed when the money has been received by me, which has not yet happened!
I want to clarify that several companies are now involved, including the company that issued the casino's license! So far, 13 days after my initial request, I haven't seen a single payout! I have neither my money nor the balance in my account!
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2 weeks ago
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And yet another lie from the casino has been exposed.
hahaha
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2 weeks ago
TranslationThe money has been paid out, the amount received! However, the negative review regarding the 15-day payout time remains!
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2 weeks ago
Dear Player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
Best regards,
Attila Gorkij
Casino.Guru
