Fair Crown Casino - Player's withdrawal has been unjustly reduced.

I made several real money deposits(no bonus/promo) to the casino. On last deposit, I spun my balance up to 600 NZD. At this point I converted 300 comppoints for 6 NZD (making my balance 606 NZD approximately.

I then played on, lost a little, making my balance 500 NZD in the end (100 less than when I exchanged the comp points).

I requested withdrawal. Withdrawal was cancelled and casino reduced my balance to 60 NZD. From 500 NZD.

I immediately contacted live support, and explained what had happened. After several live chat sessions and emails, the casino emailed me that what they had done is in line with casino rules (which of course it isnt). Nowhere in their rules it is stated that by accepting a promo (exchanging comppoints) one forefeits ones real money balance.

What they are essentially now claiming is that by exchanging these comp points, I forefeited my real money balance of 600 NZD, for a max withdrawal of 60 NZD. Even though I did not win on these 6 NZD from the comp points and lost 100 from my real money.

A pure scam without any doubt.

I ask for casino.gurus help to have casino re-instate my real money balance, or please act upon the casino to reflect their fraudulent nature.

Any documentation from my account, or communication with casino, can be provided.

Best regards

Kaffikopp

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fair Crown Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share evidence of the incident to support your complaint?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas