The player from the United Kingdom requested a withdrawal of £2700 from the casino on April 14th, but after two months, he had yet to receive his funds. He had submitted KYC documents and experienced delays beyond the stated 21 business days, receiving only automated responses from customer support. The player confirmed that this was his first withdrawal attempt, that he had passed KYC verification, and that his winnings were from real money deposits without any bonus involvement. The complaint was closed as unresolved due to the casino's consistent lack of response to mediation attempts, which negatively impacted the casino's overall rating. It was noted that the casino could reopen the complaint at any time.
Extreme Spins Casino - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 489
Amount: £2,700
Extreme Spins Casino
Safety Index 0.6 Very lowCase summary
Discussion
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4 weeks ago
https://extremespins7.com/home
Withdrawal requested of £2700 on 14th April - kyc submitted etc.
21 business days is the timeframe for withdrawals - Way beyond that window at this point. Consistent messages to their supposed live chat, which is of course just AI responses with the usual excuses.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
I have not had any successful withdrawals - this is my first attempt.
I have submitted and passed the KYC verification - see attached screenshot
Winnings were accumulated purely with real money cash deposits - no bonus money.
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2 weeks ago
Dear Player,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue.
Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Extreme Spins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
