ExclusiveBet Casino - Player faces account duplication issue.

When I tried to register at this casino, I received an error message stating that my email address was already registered.

Finding this strange, I entered a different email address, only to discover that it was also already registered.

Suspicious, I logged in using an account from another casino in the same group and was able to do so successfully. Furthermore, I discovered that my profile and transaction history had been copied over from that other casino account.

The casino is making excuses, claiming it’s because they share a common system, but of course that doesn’t make it acceptable. Furthermore, the problem is that I now have multiple accounts at this casino without my knowledge, and if I delete one, the account at the other casino will be deleted as well.

If this continues, I risk facing penalties in the future for having multiple accounts, even though they were created without my consent.

Please contact a casino representative immediately to demand an explanation for why this happened and ensure that the situation is corrected so I can have an account specific to this casino.

Important notice:

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Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand your situation and assist you, could you please provide more details by answering the following questions:

• What is the name of the other casino where you previously registered with the same credentials? Are these casinos under the same brand?
• Can you confirm the email addresses you attempted to register with?
• Have you contacted the casino’s customer service about this issue? If so, could you share their response with me?

You can send all relevant documents to petra.h@casino.guru or post your screenshots to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Dear andandjonnyx,

Thank you for your reply and for providing the previous details.

Have you reached out to the other casino from which your data might have been copied? If so, could you please provide me with the relevant communication?

Thank you again for your cooperation.

No

It has been revealed that one of these casinos is MAXIBET, which belongs to the same group.

A representative from this casino claimed that MAXIBET’s account information had been copied because they use the same system, and MAXIBET’s support staff were actually the same people as those at this casino.

It is likely that the two casinos are, in fact, one and the same, and they have simply changed the name to attract users.

However, by continuing to hide this fact from users, they ended up copying accounts across multiple casinos, and the situation spiraled out of control.

Dear andandjonnyx

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask ExclusiveBet Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

I want to register for this casino, but I can’t because an account has already been created for me without my consent.

I could create a new email address and register again, but that would mean I’d end up with multiple accounts.

However, this raises a problem. The general assumption is that if I delete the account linked to MAXIBET, my MAXIBET account will also be deleted.

The casino continues to refuse to answer this question.

Dear Casino Guru,

Thank you for your message.

We would like to clarify the situation in a clear and transparent manner.

The brands exclusivebet.com, and maxibetcasino.com are different "skins" of the same platform and operate on a shared database. This means they are not independent casinos, but different versions of the same service.

For this reason:

* Only one account per user is allowed across all three brands

* It is not possible to register multiple times using the same email address

* When accessing any of these websites, you will find the same account, balance, and gaming activity

This setup was implemented to ensure continuity of service across different markets and does not involve any sharing or misuse of personal data with third parties. Your data has not been transferred or exposed to any external or unrelated casino.

Therefore, what you are experiencing is the normal and intended behavior of the platform and does not represent any issue or irregularity.

If you have attempted to register multiple times or created more than one account, we can assist you in keeping only one active profile to avoid any confusion.

We kindly ask you to take note of this explanation, as the situation does not constitute a breach of privacy or misuse of your information.

Last but not least Tiktok Casino and Betlive casino are 2 completely different entities and for which we only provide customer service.

Should you require any further clarification, we remain at your full disposal.

Kind regards,

That excuse won’t fly.

Since MAXIBET and this casino operate differently, even if they share the same database, they are still separate casinos, so you need to create a separate account.

So, could you please tell me how I should go about registering as a new player at this casino and claiming the first-deposit bonus?

Dear andandjonnyx, the representative has explained that these "skins" are the same casino operating in different markets. There is no way to create a new account at the other website, as these are essentially the same website. Realistically, you shouldn't have access to all of the sites without using proxy services to change your geolocation. Therefore, I recommend only accessing the casino that is available without the use of this tool. If you have any concerns about this creating duplicate accounts, you are free to discuss this with the casino; however, we consider your original dispute to be baseless. Thank you for your understanding.

However, it has been confirmed that the promotions and games differ.

If it is the same casino, there should be an explanation on the website, including on CasinoGuru.

Please show me that.

We only show players casinos that are available to their geolocation, which automatically filters out the ones you should not be able to access; therefore, there is no need to show that these sites are connected to a common platform. The difference in games and promotions changes with the player base that has access to this service, as the sites are intended for different audiences and may need to adhere to different country requirements.

If you do not have any other complaints regarding this issue, we will proceed to reject your complaint. Thank you for your understanding.

Yes. That’s why I’m saying that this casino and MAXIBET are actually completely different in terms of their content, and since their wallet systems are different as well, you’ll need to register for a new account.

Furthermore, since both casinos are accessed from the same country, that argument is irrelevant.

If the account remains linked, there is a risk that balance could be used without permission at other casinos.

Since MAXIBET and this casino use different registration information and payment methods, cannot use them as they are now.

I’m simply asking: How do I go about using two different casinos?

Let the casinos answer that.

If there is a risk that the balance could be used without permission at other casinos, I recommend not signing up for this specific casino and instead choosing a different one from our database.

For example, if you deposit $400 into MAXIBET while using a bonus at this casino, your balance at this casino will increase by $400, causing the bonus to become unavailable.

Additionally, if you use a deposit bonus at two different casinos, you may be charged twice.

The fact that these casinos share a common database means that problems like this can occur.

I actually gave it a try.

Sure enough, the balance from another casino was used without my permission.

To prevent this, you need to keep your accounts separate.

Dear ExclusiveBet Casino representative, would it be possible to assist the player in this case to clear any concerns about possible multiple accounts, for example, preventing the player from accessing the mirrors of the website other than the one where the player originally registered? Thank you in advance for your assistance!

Which casinos are sharing their databases in the first place?

My other email address was already registered with this casino.

That means it’s being shared with yet another mysterious casino.

My worst fears have come true.

I made deposits using separate deposit bonuses at MAXIBET and this casino, but because they share a database, one casino mistakenly thought it had awarded the bonus that had actually been granted by the othe

I am already using Mrxbet, and since registration information are stored separately there, I cannot delete my account.

I will continue to use it as a separate account—is that acceptable?

(The casino bears full responsibility for having concealed the existence of copycat sites all this time.)

Once the casino agrees to this, please consider this complaint resolved.

However, please clearly state on each casino’s review page that while the names differ, they are actually the same entity.

You have already 2 different active accounts with 2 different email addresses. You can keep on using them. I wish you a great rest of the day. Kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear andandjonnyx,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter