The player from Germany requested a withdrawal two months ago and has not received any information regarding its timing. The standard 1-3 day deadline for bank transfers has passed, and he expresses frustration over generic responses from customer service and the inaccessibility of the finance department.
ExciteWin Casino - Player’s withdrawal is delayed for two months.
Resolved
Our verdict
Case closed
Amount: €1,000
ExciteWin Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 months ago
Translation
Ladies and Gentlemen
Unfortunately, I haven't received any information about the timing of my withdrawal. The 1-3-day deadline for bank transfers has passed, and unfortunately, I've seen (also here in the forum) that it can take several weeks with this provider, with alternating data exchanges, which just keeps you waiting. Therefore, I would like to ask if you could help me. I would be very grateful for a quick solution. The casino's customer service only sends generic replies. The finance department is unreachable.
Automatic translation:
Public
Public
3 months ago
Dear Ruslan961,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ExciteWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Public
Public
3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ruslan961,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
