ExciteWin Casino - Player's account has been closed, seeks refund.

Hallo, ich habe das ExciteWin-Casino 3 Mal gebeten mein Konto aufgrund meiner Spielsucht unwiderruflich zu schließen. Dies ist erst vor paar Tagen passiert nachdem ich ca. 3400 Euro verloren hatte. Das Casino ist Ihrer Fürsorge- und Verantwortungspflicht nicht nachgekommen, aus diesem Grund fordere ich das gesamte Verlustsaldo zurück

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ExciteWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]. Please forward the emails; screenshots are not required.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sagnol80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina