Evospin Casino - Player's withdrawal is delayed by the casino.

Evospin constantly lies about sending me my withdrawal but they never do.

I have contacted their live support numerous times and they always lie to me about receiving my withdraw within the next 48 hours but i never receive anything and the money returns to my balance on my account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hi,

I have requested it multiple times for months now and everytime they tell me that they will send it.

My account is fully verified but my last uploaded document has been pending for weeks that they requested and i told them about that too but they still did not check it.

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm which document is still pending verification?
• Could you please attach a screenshot of your withdrawal history?

Thank you very much in advance for your reply.

Yes i have made withdrawals prior to this one.

Yes the last document they requested is still pending.

They kept telling me that it was a technical error asked me to request new withdrawals then additional documentation after all this they still kept declining my withdrawals and just playing games with me

Now they sent me this email again blaming the payment system as previously.

You see the games they are playing with me?

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear jimtran1983,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Evospin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Then every time i request my withdrawal i get this message and nothing more happens.

Thank you for bringing this to our attention, and we are truly sorry for the ongoing frustration and inconvenience caused by your withdrawal requests being repeatedly cancelled. We completely understand the severity of this situation and realize how stressful it is to receive automated messages without seeing any progress on your funds.

Please be assured that we are already fully aware of this issue and our team is actively working on resolving it. Our technical specialists are doing everything possible to fix the underlying cause as quickly as they can so you can proceed with your payouts smoothly.

As soon as this matter is fully resolved, we will personally reach out to you via email to notify you right away, so you can successfully create a new withdrawal request.

We genuinely appreciate your patience, cooperation, and understanding while we work to get this sorted out for you.

Kind regards,

EvoSpin Casino Team

This has been going on for months it is totally unacceptable!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.