Evospin Casino - Kasino viivästyttää pelaajan kotiutusta.

Evospin constantly lies about sending me my withdrawal but they never do.

I have contacted their live support numerous times and they always lie to me about receiving my withdraw within the next 48 hours but i never receive anything and the money returns to my balance on my account.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hi,

I have requested it multiple times for months now and everytime they tell me that they will send it.

My account is fully verified but my last uploaded document has been pending for weeks that they requested and i told them about that too but they still did not check it.

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm which document is still pending verification?
• Could you please attach a screenshot of your withdrawal history?

Thank you very much in advance for your reply.

Yes i have made withdrawals prior to this one.

Yes the last document they requested is still pending.

They kept telling me that it was a technical error asked me to request new withdrawals then additional documentation after all this they still kept declining my withdrawals and just playing games with me

Now they sent me this email again blaming the payment system as previously.

You see the games they are playing with me?

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear jimtran1983,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Evospin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Then every time i request my withdrawal i get this message and nothing more happens.

Thank you for bringing this to our attention, and we are truly sorry for the ongoing frustration and inconvenience caused by your withdrawal requests being repeatedly cancelled. We completely understand the severity of this situation and realize how stressful it is to receive automated messages without seeing any progress on your funds.

Please be assured that we are already fully aware of this issue and our team is actively working on resolving it. Our technical specialists are doing everything possible to fix the underlying cause as quickly as they can so you can proceed with your payouts smoothly.

As soon as this matter is fully resolved, we will personally reach out to you via email to notify you right away, so you can successfully create a new withdrawal request.

We genuinely appreciate your patience, cooperation, and understanding while we work to get this sorted out for you.

Kind regards,

EvoSpin Casino Team

This has been going on for months it is totally unacceptable!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We sincerely apologize for the immense frustration and stress you have endured over these past months. We fully understand how exhausting it has been to wait for a resolution.

We are pleased to inform you that all previous difficulties have now been completely resolved on our end. At this time, we kindly ask you to submit a new withdrawal request.

Our specialists recently sent you an email regarding this, requesting that you create a new withdrawal and notify us immediately afterward so we can prioritize and fast-track the processing of your payment. We kindly ask you to check your inbox for that email and let us know once your new request is submitted.

Thank you once again for your incredible patience, cooperation, and understanding as we finally bring this matter to a close.

Best regards,

EvoSpin Casino Team

First of all,

Look at how your cashier page looks like

I have to figure out myself which currency and network to withdraw to because your website is not working properly.

Second of all we heard this same story so many times now.

You ask me to request a withdrawal and then you keep rejecting it like you have done for months now.

Get your things together fix your website so there is no risk of mistakes while withdrawing,

Stick to your word and pay out the winnings without rejecting withdrawals continuously.

I am tired of the same lies over and over again.

6 times you asked me to withdraw 6 times you declined,

May 7 is the magic number where you actually send me my money.

Dear jimtran1983,

can you please give us an update? Have you received your withdrawals?

Thank you for your feedback. We completely understand how draining it can be to face recurring rejections when trying to collect your winnings.

We would like to clarify that when withdrawing funds using a crypto wallet, manually selecting the correct network is a highly critical step to avoid irreversible transactional errors or the loss of funds. Because different crypto wallets operate on different blockchains, we strongly recommend double-checking and verifying that the selected network perfectly matches your personal crypto wallet address before submitting a request. This is a standard security measure designed to protect your assets.

Regarding your transactions, we can confirm that your latest withdrawal request has now been successfully processed by our financial department. The funds are on their way and should arrive in your account very shortly.

Thank you very much for your patience and understanding throughout this process.

Best regards,

EvoSpin Casino Team

I have yet not received it, and if you take a look at the screenshot i sent earlier there is no way of knowing what currency to withdraw to since there is an error at your withdrawal page not showing this information i will post the screenshot here again so you understand what I talking about

What is evospins problem???

We sincerely apologize for the previous situation and any inconvenience it may have caused.

We would like to inform you that we have thoroughly re-checked all the information regarding your withdrawal, and we are sincerely sorry for the difficulties you have encountered during this process. We completely understand how frustrating this must be, and we genuinely want to help you receive your funds as quickly as possible.

We have just reached out to you directly via email with further details. Please check your inbox (and your spam folder) to see our message, and we kindly ask you to submit a new withdrawal request on our platform.

Our team is waiting for your reply and stands fully ready to ensure your funds are processed smoothly. Thank you so much for your patience and cooperation!

Best regards,

EvoSpin Casino Team

yea same story different day.

Are you at evospin not getting tired of yourself?

You are clearly not capable to run an online casino.

Get your stuff together and become professional instantly.

I received this email:

Hi, Client

Dear player,

We are following up with you regarding your withdrawal request.

We have re-verified the information with our technical team and can confirm that there are currently no issues or restrictions on our end. We sincerely apologize for the previous situation and any inconvenience it may have caused.

We kindly ask you to create a new withdrawal request. As soon as you have submitted it, please reply to this email immediately so that we can fast-track the process and ensure the instant processing of your payment.

Thank you very much for your understanding, patience, and cooperation.

Best Regards,

EvoSpin Casino Support Team

Ticket ID: 205JVK

Assigned agent: –

I will now request another withdrawal maybe after 10 tries and months of waiting it will finally work but i highly doubt it based on the history.

They have still not fixed the issue just lies as usual to stall more time.

Costumers are still not able to see what to withdraw wit at their webstie since it is not visible.

The email they claim to send never arrives i have checked in every single box also the spam box.

This is getting ridiculous I hope casino.guru is seeing what is going on here.

Exact same story again as always.

Casino.guru are you seeing this?

Dear Evospin Casino,

Could you please let us know what is happening with this case?

The player has informed us that their withdrawal requests continue to be cancelled. Could you please clarify the reason for these cancellations and advise what needs to be done for the withdrawal to be processed successfully?

Thank you very much in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/)

and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Anjouan Gaming Authority itself.

I am sorry I could not be of more help on this occasion.