Etheryl.io Casino - Player's withdrawal is delayed and account is under review.

Dear Casino Guru,

I am reaching out for your help regarding a serious issue I am facing with Etheryl Casino. You have helped me in the past, and I am hoping you can assist me again.

I currently have a withdrawal of $11,857 CAD that I have not been able to receive.

Here is what happened:

My withdrawal request was submitted and has remained in pending status.

I was informed that the cryptocurrency withdrawal system was down, and I was told it would be resolved within 1–3 hours.

It has now been over 48 hours, and the system is still reportedly down with no clear updates or resolution timeline.

During this time:

Communication has been very limited or delayed

At times, live chat has been offline

I have not received any clear or consistent updates regarding my withdrawal

As the delay continued with no resolution, I informed them that I would submit a complaint to Casino Guru if I did not receive proper updates.

After I mentioned this, my account was suddenly placed under an "internal review", and everything has now been frozen. This is extremely concerning to me because:

I only followed up regarding my withdrawal

The review started after I mentioned filing a complaint

No clear reason or explanation has been provided

At this point, I am very stressed and unsure what to do. This is a significant amount of money, and I have not been given any clear answers or timeline.

I want to highlight that:

I have all screenshots and evidence of my conversations and the delays

I am fully willing to provide any proof required

I respectfully request Casino Guru to:

Investigate this matter urgently

Assist in ensuring my withdrawal of $11,857 CAD is processed

Clarify the reason for this "internal review"

Help ensure fair treatment in this situation

Please let me know if anything further is required from my side. I am ready to cooperate fully and provide all documentation.

Thank you for your time and support.

Sincerely,

[Redacted]

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila