The player from Chile filed a complaint against Epicbet for the unfair confiscation of his winnings and permanent account closure, which the casino attributed to a violation of payment method terms. He argued that the casino had accepted his deposits without verification and only enforced the terms after he requested a withdrawal, labeling this behavior as predatory. The complaint was reviewed against the casino's terms and conditions, which required players to use only personal payment methods for deposits and withdrawals to prevent misuse and comply with anti-money-laundering regulations. Due to the player's lack of response to requests for further information, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
Epicbet Casino - Player’s winnings have been confiscated and account closed.
Player stopped responding
Amount: $50,000 CLP
Epicbet Casino
Safety Index 8.9 HighCase summary
I am filing this complaint against Epicbet regarding the unfair confiscation of my winnings and the permanent closure of my account.
The casino closed my account citing a violation of terms 3.8.12.1 and 3.1.2 (third-party payment methods). While I acknowledge the use of a payment method that triggered their system, I want to emphasize that Epicbet accepted my deposits without any verification or objection. They allowed me to play and assume the risk of losing my capital.
It was only after I generated winnings and requested a withdrawal that the casino decided to enforce these terms to confiscate the total balance. This is a clear case of asymmetric application of terms: the casino keeps the money if the player loses, but voids the play if the player wins. This is predatory behavior.
I am fully prepared to provide a complete KYC (Know Your Customer) process for both myself and the owner of the payment method to prove the legitimacy of the funds. I request the restitution of my full balance (deposits and
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:
3.8.12. The Account Holder may:
3.8.12.1. use only his personal payment methods to make deposits to a Registered Account in his own name and make deposits only from an account owned by him at a bank, financial institution or similar licensed and/or reputable institution (such as a licensed and/or reputable virtual asset service provider in case of crypto-asset deposits). Any attempt to use someone else’s payment method or to circumvent this rule constitutes a breach of these Terms and Conditions;
3.8.12.2. request withdrawals only from the funds held in the Registered Account in his name to an account owned by him at a bank, financial institution or similar licensed and/or reputable institution (such as a licensed and/or reputable virtual asset service provider in case of crypto-asset deposits).
Furthermore, please check our Fair Gambling Codex for Players:
Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Attila
Dear ELMAKESUENA,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
