Epicbet Casino - Player’s funds are confiscated unfairly.

I created an account on this casino last month, and i made a total deposit of 97$, i played couple of games and i racked a winning of 220$, i played casino, (mines) most of the times, i played crash and i played baccarat, i will provide evidence below, fast forward to last week i decided to make a withdrawal for the first time on this site, i made a withdrawal of 150$ and my withdrawal was pending for long, i reached out to the customer support and dey said first time withdrawal normally take so long that i should wait for 72 hours and it will get processed, today made it 72 hours, and i was expecting my withdrawal only to receive an email from them just now, that they are confiscating all my funds, that i have multiple account, which is a big lie! I swear i have never had another account before on this site! I'm so disappointed! I even propose to submit my IP address and even my location so they can see, this accusation is false, and i am challenging them to bring up an evidence to proove i have had other accounts on this site, or even provide any other account link to my IP address! Its so preposterous that they have confiscated all my money including my deposited money and has denied me access to my account (cause i tried to login and its showing, verification required) please @casinoguru i am soliciting help to be able to recover my money, help me resolve my case please.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Epicbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Have you ever used a VPN or any proxy service to access your account?
• Have you connected to the casino via any public Wi-Fi networks (e.g., in a shopping center, cafe, etc)
• Could you please advise if you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Never, i am 100% certain! I dare them to provide an evidence that der is another account link to my IP, if they don't have my IP address, i am willing to provide my IP address if its possible and my location! I have only ever created 1 account on epicbet.com, i have verified my account fully,

At the moment this is what i see when i try to login into my account >>

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

I am 100% certain that I do not have, and have never had, multiple accounts with Epicbet. If Epicbet can provide verifiable evidence of another account opened by me, linked to my phone, IP address, or location,or if they can prove that I have ever previously registered another account with der platform, then I will cease pursuing this matter further and accept their decision.

However, unless such evidence is produced, their actions amount to an unjust confiscation of my funds. No legitimate operator should withhold a player’s funds under unsubstantiated claims. Such practices only serve to damage trust and raise serious questions about the integrity of thier platform.

I again request that they provide transparent evidence supporting thier claims, or proceed with the immediate refund of my funds.

Again! I had verified my account before placing withdrawal! I submitted my ID and i did a liveness check;

Then i was asked to wait for 3 days for my withdrawal to get processed, i was patient for 3 days before receiving a mail that i had another account!

Then i tried to logging into my account but its asking me to verify again,

The fact they had plans of stealing my deposited money further proof that they are rogues.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you

Hello Loladee,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Epicbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hi,

We would like to provide further clarification regarding the closure of the account and the associated balance confiscation. Following a thorough investigation, we have identified a breach of several of our Terms and Conditions, specifically:

Clause 8.4.3.4 – Prohibits syndicate betting

Clause 8.4.4. – Outlines the actions taken in the event of such a breach

Clause 3.1.2. – Prohibits multi-account use

Clause 3.7.2 – Details our procedures for account closure and balance confiscation

Our review uncovered strong evidence linking account to at least 2 accounts, suggesting coordinated activity intended to circumvent our controls and betting limits. This behavior triggered multiple alerts and, upon comprehensive review, was confirmed to be in violation of the above terms.

As a result, the decision to close the account and confiscate the balance was taken in accordance with our established terms.

We appreciate your understanding in this matter.

Sincerely,

Epicbet Security Team

I strongly deny all allegations made against me regarding multi-account use or syndicate betting. I have always operated my account independently and have never coordinated with any other individual or account.

For clarity:

I placed only a few sports bets, and those were limited to popular events such as the UEFA Champions League, which are common betting choices for many players.

The majority of my activity was on your casino games, particularly Mines and Crash and baracat, which I can provide records and evidence of from my account history.

The claim that my account is linked to "at least 2 others" is both inaccurate and false and i will consider it a strong accusation. I request that you provide clear, verifiable evidence of these alleged links to @casinoguru team, as this is a serious accusation that directly affects my credibility as a customer.

Until such evidence is produced, I must insist that my account was wrongfully flagged. I operated within the rules and terms of service, and I believe the decision to close my account and confiscate my balance is unfair.

I respectfully request a full review of my account activity, and a reversal of the balance confiscation.

this are the few i was able to screenshot, i implore you to send all evidence of your claims to @casinoguru team.

Dear Epicbet Casino,

Thank you for the information.

I would kindly like to ask if you could provide us with the evidence supporting your claims regarding the player’s account.

Thank you in advance for your cooperation.

Best regards,

Attila G.

This information is highly confidential(GDPR) and we cannot provided it directly in public forum .

Kind regards,

Epicbet Team

I fully understand your concern regarding GDPR/confidentiality. However, since Casino Guru is acting as an independent mediator in this case, I kindly request that you forward the evidence directly to Casino Guru’s official email address instead of posting it publicly. This way, the matter can be reviewed fairly while still respecting data protection requirements.

I appreciate your cooperation.

Dear Epicbet Casino,

I understand your concerns regarding the confidentiality of the data. You are welcome to send the supporting evidence via email to [email protected].

Thank you in advance for your cooperation.

Best regards,

Attila G.

E-Mail has been sent to Casino Guru Team.

Kind regards,

Epicbet Team

Dear Loladee,

Unfortunately, we have received evidence from the casino which, upon review, confirmed a breach of their terms and conditions—specifically clause 8.4.3.4 and clause 3.1.2, as outlined here: https://epicbet.com/en/terms-and-conditions

For this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila G.