Epicbet Casino - Player's cashback is missing.

Epicbet Casino missing cashback

Hi,

I have been a player when I took part of this 10 % Weekly Cashback offer.

I participated in the promotion and the cashback meter showed that I was eligible for 10% cashback. Attached is a screenshot. It is unfair to cancel an offer after I have already participated and lost that money.

I haven't received 10% Weekly Cashback regarding my losses 14976,10 € on casino 16-22.10.2025 total 1497,61 €?

I demand to receive the missing cashback total 1497,61 €?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions so I can better understand your situation.

• Have you received your 10% cashback bonus every week since April 29, when you received the email about the cashback promotion?
• Did the casino specify the exact timeframe for which the cashback bonus should be granted?
• Have you contacted customer support after noticing that your October cashback was not credited?
• Have you received any more recent cashback payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

I have received cashback every week since April 29.

Cashback is calculated on the net losses for the previous week (Thursday 00:00 - Wednesday 23:59:59) and is paid out on Thursdays at 01:00 local time.

https://epicbet.com/en/casino-cashback

I received a notification from Epicbet on 17.10.

As of today, your cashback feature at Epicbet has been disabled. This decision was made because the offer was being used in a way that guarantees a bonus return, which goes against our Terms & Conditions and Bonus Rules.

I want to challenge the casino's decision regarding the last cashback payment.

I haven't received any more casino cashbacks.

Thank you for the clarification. I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If the casino stopped offering the cashback bonus for you, there is likely a specific reason for it. However, we do not investigate these reasons further, and we cannot compel casinos to provide specific bonuses to you.

Please let me know if there is anything else I could help you with; otherwise, I will be forced to close this complaint. Thank you for your understanding.

Hi,

It is unfair to cancel the offer after I had already participated in the offer of the week in question and lost the money to the Casino already on 16.10. While playing at the casino I participated in the campaign and the cashback meter showed that I was entitled to 10% cashback and based on my total playing, a total of €14976.10 in cashback was coming on the next cashback payment day on 23.10. Attached is a screenshot. The Casino has not presented any evidence that would allow it to refuse to pay this last cashback. In my opinion, this is a contract that is binding on both parties.

Dear mikkokeinanen,

Thank you for your messages and for providing all the details regarding your cashback issue.

We understand that you have been receiving the weekly cashback since April 29, 2025, and that you were expecting the next payment on October 23, 2025. However, the casino informed you on Friday, just before the next cashback was due, that the cashback feature would no longer be available to your account.

While we understand that this is frustrating, it is important to note that cashback is a discretionary feature provided by the casino. They have the right to modify or withdraw this promotion at any time, even if it was previously credited to your account. Unfortunately, because the casino has decided to stop providing cashback, Casino.Guru cannot intervene to compel payment.

We are truly sorry for the inconvenience, but the decision to provide or remove the cashback is entirely within the casino’s rules and policies.

Thank you for your understanding.

Best regards,

Veronika

We’ve reopened this complaint at the request of mikkokeinanen. The player sent us the following message:

Hi,

I have now received the final verdict from EMTA.

Based on this decision, I have received the cashback amount of €1,497.57 from Epicbet.

Thanks

Dear mikkokeinanen,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Veronika Fritz

Casino.Guru