Epicbet Casino - Player's account has been closed and funds confiscated.

Hola, el casino me acaba de cerrar mi cuenta y me robo mas de 400.000 pesos chilenos, subi todo los documentos que me pidieron y aprobre el KYC, me acusaron de fraude y enviaron un correo generico sobre la decision que habian tomado.

Nunca habia tenido problema en otros casinos, necesito ayuda porque necesito ese dinero, uno juega pensando que no tendra estos problemas arbitrarios.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Epicbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas