EmirBet Casino - Withdrawal of player's winnings has been delayed.

Dear,

I'm worried that Emirbet Live isn't helping and is telling me to wait for an email from the "financial department," which hasn't arrived yet.

I've entered my bank statement + my ID (front and back) + my account information (address, phone number, email, first and last name).

So far, I haven't received any news, and live chat is telling me to wait and that I can't even contact the "financial department."

I'm really worried about this situation, especially since I owe €4,350.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I made the request on the 18th and it's the 23rd, they contacted me by email asking for 1000 documents, I sent everything and on the 21st they asked me for the photo with the driving license.

I responded immediately by sending the license and so far two days have passed without news.

They responded today (7 days have passed) asking for a copy of the document SIGNED and STAMPED BY A NOTARY.

I don't know if it's a scam anymore.

They rejected my withdrawal request, so I made a new one today. Unbelievable.

Let's see what they say after receiving all the documents. I went to my municipality of residence to have the document issued, stamped and signed as requested.

Today they replied to me saying that they did not accept the scanned document and wanted a photo of the document.

It's all very ridiculous, really.

I hope I can get this money. Especially since we're talking about €4,350.

I don't know what else to do... I'll wait for a response even though 10 days have passed without confirmation.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika