The player from Italy had a pending withdrawal request of €1200 and had not received a response from Emirbet support after reaching out. He sought confirmation regarding the status of his data and account. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries and reminders, leading to the closure of the complaint. The Complaints Team remained available to assist if the player decided to resume communication in the future.
EmirBet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,200
EmirBet Casino
Safety Index:LowCase summary
Discussion
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1 year ago
Translation
Hello, I am Gaetano. I made the withdrawal request yesterday for €1200 but it says pending. I tried to contact Emirbet support but no response. I wanted to know if my data and everything else is ok.
Thank you
Automatic translation:
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1 year ago
Dear Gaety88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 year ago
Dear Gaety88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
