EmirBet Casino - Player's account remains open despite self-exclusion request.

Sehr geehrte Damen und Herren,

seit Wochen teile ich Emirbet mit, dass ich eine Selbstausschluss wegen Spielsucht wünsche! Bis heute habe ich keine Antwort erhalten und das Casino wurde nicht geschlossen! Bitte sperren Sie das Casino für mich!

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Dear Plakat,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Thank you for your email.

I can see that the casino responded to your request sent on October 22, asking for the reason behind your decision to close your account. Has the casino contacted you again after you provided the reason in your subsequent reply?

Is your account still open, or has it been closed in the meantime?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Plakat,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika