EGB Casino - Player's withdrawal is delayed.

My account was fully KYC verified oven with ZOOM call. Yet support stop communicating, literally went completely silent. Got 200$ stuck there, which I refuse to gif to these scammers. I'm resident of UAE, which is not in breach of their T&Cs

Please help. Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Do you have access to your player's account?
• When was the last time you were in contact with casino support? What assistance have you received?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MrLococo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

I have realized EGB.com is another scammy website and the management are white collar criminals. I had no response from CS for weeks, being completely ignored. Casino Guru as affiliate should delist any operator, where player get their funds stolen/forever blocked.

I have even been Zoom called verified with some Russian speaking CS agent. As we all know Russians are occupants, invaders, scammers and liars. I've therefore signed off my winning as a loss and moved on.

Another scam is gg.bet but that's another story.

You can now close this Complaint as NOT RESOLVED to warn another players. Cheers

I apologize for any misunderstanding; however, without responses to my questions and without evidence, we are unable to close the complaint as unresolved.

Kindly respond to my questions first, and if there is any communication between you and the casino regarding the issue, please share it with me as well.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

I have received following lies from their support

Dear Lococo,

We apologize for the delay in responding and thank you for your patience.

We would like to inform you that your recent activity on EGB has been found to involve Prohibited Practices, as outlined in Section 11 of the Terms and Conditions.

Following an internal investigation, it has been established that your actions constituted a serious violation of our platform’s fair use policy. In accordance with our Terms and Condition, your account has been permanently suspended.

The remaining balance has been frozen pending further review, in line with our security and compliance protocols.

Best regards

==============================

Bottom line is, ye I had been betting on their markets and odds and keep winning, so they decided to throw on me Section 11 without any evidence or proof. White collar criminals just take playes money the moment keep winning. Sickening and you should also delist these scammers from Casino Guru as well, over promoting scammers.

Thank you for your reply. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight into issues related to players' sports-betting activity.

However, I can recommend a few websites that might be able to help you. Please let me know if you are interested in the list of these websites.

I apologize for the inconvenience.

Please share those websites yes. Thank you

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.