EGB Casino - Player's account has been closed and funds confiscated.

I'd like to report a complaint against EGB.com which was a website I truly trusted before it took my $493 without any explanation...i deposited $170 to begin with and worked my way up to $493. I first tried to withdraw at $200 and my withdrawl was denied and they completely disabled the withdrawal button and told me I had to wager $500 to be able to withdraw and get the button enabled again... As soon as I wagered they told me to email my verification documents before I withdraw, which I sent and they were accepted... I then emailed them again to enable the withdrawal option and they then asked for my proof of first deposit...i then sent screenshots from my binance and requested them to enable the withdrawal again... As you must've guessed they added another unnecessary layer, they wanted a zoom call which they asked me questions about my account, questions only I would know, which I answered correctly... Then then told me to wait a couple of days... And they told me my account has been permanently blocked apparently for reasons "section 4, 11 and 14" in their terms and conditions which talks about multiple accounts or using third parties to use account which is all false cause I've never logged into my account in any other device let alone having multiple accounts... I'm not a newbie in gambling I would do none of these clear violations... Please help me get my money back cause it's literally only $493... I don't see the benefit if keeping that for a huge betting platform.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina