EGB Casino - Player's account has been closed and funds confiscated.

I'd like to report a complaint against EGB.com which was a website I truly trusted before it took my $493 without any explanation...i deposited $170 to begin with and worked my way up to $493. I first tried to withdraw at $200 and my withdrawl was denied and they completely disabled the withdrawal button and told me I had to wager $500 to be able to withdraw and get the button enabled again... As soon as I wagered they told me to email my verification documents before I withdraw, which I sent and they were accepted... I then emailed them again to enable the withdrawal option and they then asked for my proof of first deposit...i then sent screenshots from my binance and requested them to enable the withdrawal again... As you must've guessed they added another unnecessary layer, they wanted a zoom call which they asked me questions about my account, questions only I would know, which I answered correctly... Then then told me to wait a couple of days... And they told me my account has been permanently blocked apparently for reasons "section 4, 11 and 14" in their terms and conditions which talks about multiple accounts or using third parties to use account which is all false cause I've never logged into my account in any other device let alone having multiple accounts... I'm not a newbie in gambling I would do none of these clear violations... Please help me get my money back cause it's literally only $493... I don't see the benefit if keeping that for a huge betting platform.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your response, there's not a chance someone has an account with egb with the same IP address , the only person in my household who also is into gambling didn't start an account there.

The games I was only focused on was esport betting, since that's the reason I went to them and they seem to be mainly focused on it.

Last question is I didn't use a bonus, Im not a fan of bonuses since they always complicate the wagers and stuff so I just prefer to use my own money

Thank you for your reply, Freakoo. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.