Dudespin Casino - Player's withdrawal is delayed due to verification issues.

Sehr geehrte Damen und Herren,

seit ca. 2 Wochen wird die KYC-Verifizierung durchgeführt. Ich werde jeden Tag hingehalten und erhalte keine Antworten. Im Live-Chat kann mir nicht geholfen werden. Per Mail an Support, erhalte ich ebenfalls keine Antworten.

Ich bitte um Unterstützung, da noch ca. 25.000 € ausgezahlt werden müssen.

Vielen Dank im Voraus!

Liebe Grüße

Dennis

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kohlharry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Have you accumulated your winnings with or without an active bonus?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean