The player from Germany had a pending withdrawal of €7,500, but the casino only allowed withdrawals in €500 increments per day, with a maximum of €1,500 in the account at a time. After receiving two installments of €500, the player waited 10 days for the last €500 withdrawal. The issue was resolved after additional payments of €500 were received on June 22nd and 23rd, indicating that the withdrawal process proceeded smoothly. The complaint was marked as resolved following the player's confirmation that the payments had been received.
Dudespin Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €7,500
Dudespin Casino
Safety Index 8.0 HighCase summary
Discussion
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4 weeks ago
Translation
Hello everyone,
I have the following problem. I have a total of €7500 pending withdrawal at this casino, but unfortunately, withdrawals are only possible in €500 increments per day, with a maximum of €1500 allowed in the account at any one time.
I already received €1000 previously, in two installments of €500, once on: June 8, 2026
June 11, 2026
My last application for €500 was on June 7th, 2026, and that's already 10 days without payment.
Please help me, I want to get all my money back and not have to wait here forever.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Marco1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
TranslationHello everyone,
Yes, there have already been two payouts from
Casino, once on June 8th and once on June 11th, €500 each time.
KYC verification was not required for my account and has not been requested on the site since the game began.
I'm not 100% sure about the bonus anymore; I think it was without one. I won a total of €8500, and €1000 has already been paid out as described above.
I ask here in
help
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3 weeks ago
TranslationBut I must add that I can withdraw €500 per day, and this is limited to 3 withdrawals of €1500 each, and my last withdrawal request has been unanswered since June 7, 2026, and is still in the queue.
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2 weeks ago
TranslationQuick update: Two payments of €500 each have been received; €6500 is still outstanding. Best regards.
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2 weeks ago
Dear Marco1991,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
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2 weeks ago
Dear Marco1991,
It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.
If there are any updates or new details since your last message, please share them with me.
As part of our standard procedure, I’m also inviting a representative from Dudespin Casino to join this conversation. Their input should help us move the case forward more efficiently.
Dear Dudespin Casino,
Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.
Thank you for your cooperation and a timely response.
Best regards,
Samuel
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2 weeks ago
TranslationHello then
I received a payment of €500 on both June 22nd and 23rd, so I think things are running smoothly now. I'll let you know if there are any further delays. Is there still €5500 to be settled? Best regards.
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2 weeks ago
TranslationUpdate: a payout from
June 11, 2026
The money hasn't been transferred yet. I find that really disappointing and sad.
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2 weeks ago
TranslationYou can't help the Casino Guru team at all, I've never seen anything so bad.
To everyone: stop playing and don't even start.
This website Dudespin is the biggest crappy casino there is, criminals who only want your money and don't pay out anything, delaying payments for an extra long time.
ABSOLUTE GARBAGE CASINO
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Marco1991,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Samuel
