Dudespin Casino - Player's withdrawal is delayed.

Dudespin Casino are not paying anything out nor do they want KYC documents from me.

On the 7th April i played dudespin casino and won 4038€. I made a 300€ deposit using Eth and i got the same amount as bonus. The casino have a max withdraw limit of 500€ and not get anything so far. Chat say you must email support and support do not respond.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please provide a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while your bonus was active?
• Have you been able to successfully contact customer support? Which communication channels have you tried?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

No i have not received any withdrawals from this Casino and i play slots. I have attached screenshots from my account.

Thank you for your assistance with this.

Demi D.

Thank you for your reply.

• Could you please confirm whether you completed the wagering requirements of the bonus before submitting your withdrawal request?
• Additionally, have you received any response from the casino’s email support in the meantime?

Thank you in advance for your clarification.

Dear SuperDLD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes everything completed. I had 3x500€ on withdraw and since the 8th April i have received 1 payment of 500€ that was processed on the 4th of may. They say upto 72hrs. This is not the case.

Dear SuperDLD

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear SuperDLD,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dudespin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawals have not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear SuperDLD,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns. 

We will make every effort to assist you with the withdrawal requests and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,   

Dudespin Casino

they are now paying

? Still waiting Dudespin.

Dear SuperDLD,

We kindly request that you upload or attach the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.

The following documents are required. 

• We need photographs of your ID for both the side front and back both clearly visible with no information hidden and an additional photo of you holding the ID card next to your face. It should be a government-recognized ID, e.g. Passport, Driver's license, etc. All 4 corners of the document must be visible, and the document should not be a scanned or a screenshot.

• Selfie holding your ID, against our site (our website DudeSpin to be seen in your selfie). The selfie can be taken with any other device. We only want a clear selfie as per the requirement.

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile. 

If you are unable to upload the documents then please attach the document as a reply to email we recently sent to you. 

We look forward to receiving these details at your earliest convenience.

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino, for the update!

Dear SuperDLD,

I would kindly ask you to submit the required documents to the casino and please let me know once this has been done.

Thank you very much in advance.

Hi Martina,

I have completed the verification section. 3x500€ is pending.

Dear Dudespin Casino,

can you please give us an update regarding the pending request? Thank you very much!

Still nothing from Dudespin Casino. They do not even reply to emails. Its a terrible experience. Ongoing wait since beginning of April. Seems like they only open up verification just to add further delay which was only done recently.Why pay a little then nothing for months and then ask for verification when i make a complaint? You did the same on Wildsino.

Dear SuperDLD,

We would like to let you know that we cannot proceed with your pending withdrawal requests until the verification is completed. At the moment your account status is: Not verified. Because we never received the requested documents from may 29, 2026.

We kindly suggest you to please upload the documents requested on May 29, 2026.

If you face any difficulty related to uploading the requested documents then please attach and send it as a reply to the email we had sent to on May 29, 2026.

We look forward to receiving these details at your earliest convenience.

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino, for the update!

Dear SuperDLD,

I would kindly ask you to submit the required documents to the casino and please let me know once this has been done.

Thank you very much in advance.

Dear Dudespin,

I completed the 2 verification tabs that was on my Casino account on the 4th June. This was a live picture of my ID, live selfie and then a separate selfie with your casino open on my phone. You can also see from attached screenshot after just checking this morning that nothing else has been requested from me before and since. I completed all and was showing under review and now this.

Dear Dudespin Casino Team,

We would appreciate it if you could kindly confirm whether the documents submitted are sufficient to complete the SuperDLD´s verification process.

Please let us know at your earliest convenience.

Dear SuperDLD,

We have sent an email requesting additional documents

We kindly suggest you to provide us with your Crypto ownership and the Proof of deposits. 

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile. 

If you are unable to upload the documents then please attach the document as a reply to this same email.

We look forward to receiving these details at your earliest convenience.

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino, for the update!

Dear SuperDLD,

I would kindly ask you to submit the required documents to the casino and please let me know once this has been done.

Thank you very much in advance.

Dear Dudespin,

I have now emailed you my usdt deposit proof. It is not a bank account, its open source crypto so proof of ownership is not possible.

Could you not have asked for this 2 months ago instead to just drag this out all this time?

Dear Martina,

We are writing to inform you that we have not yet received any correspondence from SuperDLD.

We have also sent an email to you attached with documentation as evidence to support aforementioned statement.

Dear SuperDLD,

We would like to clarify that we are not disputing whether the previous email was sent, however, we did not receive it.

To avoid further delays, we kindly request you to please resend the requested documents to complaints@dudespin.com, following the provided instructions.

We look forward to receiving the documents at your earliest convenience.

Kind regards,

Dudespin Casino team.

Sent again and also i have added on here just incase you do not receive the emails i sent again!

Dear Dudespin Casino,

please let us know when you receive the email

Dudespin,

You have dragged this out since the 7th April. Can you please resolve this and pay my winnings now? This is really not right to leave a player for almost 3 months.

Today Dudespin cancel all my 3 pending withdrawals.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear SuperDLD,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request. 

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible. We expect to provide you with a final update in the near future.

We sincerely appreciate your patience during this time. Thank you for your understanding. 

Kind regards,

Dudespin Casino

Good morning Casino Guru,

This still has not been resolved by Dudespin. My winnings have been withheld without reason for 3 months.

Dear Dudespin Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear SuperDLD,

We are pleased to inform you that your previous pending withdrawal of 500 EUR, has been successfully processed, and the funds were dispatched from our end on July 7, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Dudespin Casino team.

Thank you, Dudespin Casino Team, for the update!

Dear SuperDLD,

Please let us know once you have received your withdrawal.

Also, could you please confirm whether you are now able to submit new withdrawal requests, and let us know how much of your remaining balance is still available for withdrawal?

Thank you very much in advance.

Dear SuperDLD,

We are happy to confirm that your withdrawal 500 EUR, from July 7, 2026, has been processed, and the money has been sent from our side.

Please be advised that at this moment, we do not observe any pending withdrawals associated with your account. 

We look forward to your update.

Kind regards,

Dudespin Casino team.

Thank you Dudespin Casino Team for the good news!

Dear SuperDLD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Guru,

I can confirm that the Casino are now processing my withdrawals. Thank you for you assistance.

Demi Dutton

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SuperDLD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina