Dudespin Casino - Player’s withdrawal has been delayed.

Hi I made a withdrawal of 500.00 euros on 20/4 , 500.00 euros on 21/4 and 500.00 euros on 22/4 and I have an active balance remaining to withdraw of 8500.00 euros

When I speak to live chat I’m constantly informed that there is a delay with processing (this seems to be an occurring theme online with a lot of Dudespin customers) I have been very patient but terms say it should be processed within 3 business days a day after the day of withdrawal so it should have been processed by now.

I have emailed a number of times but have been ignored.

I would like a proper time to when my payment will be processed and I would like this situation to be resolved and all monies rightly paid to me.

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Dear upsie1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear upsie1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla…no I haven’t received any payment and payment is still processing. I contacted live support again and I was told there is still a delay in processing. I also contact support on email and they haven’t responded at all. I can’t understand how it’s taken so long ? Thanks for your help with this

Dear upsie1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi Karen thank you so much for your response and for helping me.

yes I made a withdrawal with the company before and it was done within the time frame on their terms and conditions .. within 3 business days a day after the request was made.

I won the money through online casino games without any bonus. I deposited my own money

i have never been asked for identification or proof of address as of yet and there is nowhere to upload files for this

thank you for trying to sort this for me it’s 2 and a half weeks and I still haven’t heard anything from support … they haven’t responded to my emails and chat are giving the same message all the time

I will email over all transcripts to you

thanks so much

Dear upsie1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel, (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear upsie1,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Dudespin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Dudespin Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hi samuel

Thank you so much for your help. There is no new information from my previous mails… I’m just getting the same message saying there is a delay in payment however it’s been like that the past 3 weeks

I just want to get this sorted

thanks so much

Hi I have just received the 3 pending withdrawals however I will keep this open as I still have 8500.00 in winnings to process.

thank you Samuel and Dudespin for sorting this out

thanks

Dear all,

Thank you for your patience while we reviewed your account.

We would like to clarify the status of the transactions. Our records show that the three previous withdrawals player mentioned have already been successfully paid out from our end.

Regarding your most recent requests made on May 13th, 14th, and 15th, we can confirm that these are currently in the queue. These new requests will be reviewed and processed by our financial department within the standard timeframe outlined in our terms.

Once the status of these transactions changes, you will receive a notification. We appreciate your cooperation.

Best regards,

Dudespin Casino Team.

Hello everyone,

thank you for the updates.

Dear Dudespin Casino,

thank you for joining the complaint and for the clarification regarding the processed withdrawals and the current queue status of the remaining requests. I appreciate the update and the cooperation so far.

Dear upsie1,

I’m glad to hear that the first pending withdrawals were successfully paid out. Hopefully this means the situation is finally moving in the right direction.

As requested, I will keep the complaint open until the remaining balance is fully paid out. In the meantime, I would also recommend continuing with the same withdrawal pattern as before, ideally one €500 withdrawal per day, so we avoid any possible technical issues, queue complications, or unnecessary delays.

Please continue keeping me updated as the payments arrive.

Thank you both for your cooperation.

Hi thank you to you both for your responses.

my payment for 13th May still has no processed and by your casino standard terms and conditions this should be completed by the end of close of business today so I will wait and see what happens…

payment was requested on Wednesday 13th May and orders will be processed the following day and within 3 business days … so withdrawal should be processed today and payment for 14th should be processed tomorrow and payment for 15th should be processed the following day? Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear upsie1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel

Hello everyone,

I am reopening this complaint at the player's request, as they have informed us that they currently have new pending withdrawals and would like to make sure they are processed without the lengthy delays experienced previously.

Dear Dudespin Casino,

could you please provide an update regarding the player's current pending withdrawal requests? I would appreciate it if you could confirm their current status and whether they are expected to be processed within your standard timeframe.

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

I would like to inform both parties that I am extending the timer for the casino once again.

In the meantime, I have also attempted to contact Dudespin Casino outside of the complaint thread through alternative communication channels in the hope of obtaining a response and moving this case forward.

As soon as I receive any update, I will post it here.

Thank you for your patience and cooperation.

Dear upsie1,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Samuel

Casino Guru