Dudespin Casino - Player's self-exclusion request is unresolved.

Hallo ,

ich habe mehrfach per Email angeschrieben mein Konto zu schließen ( Selbstausschluss)

Dude Spin antwortet seid Wochen nicht drauf und das Konto ist immer noch offen !

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Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

• Responsible Gaming | Qbet - Puts Your Well-being First

"Log into your Qbet account and visit my account setting and select your self-exclusion option."

• Qbet Terms and Conditions - Live Casino and Sportbook

"6.8. All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in your Account "Limits" section on our portal."

To better understand your situation and assist you effectively, could you please provide us with the following details:

• When did you first request the self-exclusion of your account?
• Were you able to set self-exclusion from your account under My Account setting?
• What other methods did you use to inform them of the self-exclusion (e.g., email, live chat, phone)? If through email, please specify the email address.
• Have you received any response from Dude Spin regarding your request?
• Could forward the emails that you sent when you requested self-exclusion and any response from the casino to jean.s@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution. I hope we will be able to help you to resolve this issue.

Best regards,

Jean