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Hello ,

I have repeatedly emailed them to close my account (self-exclusion).

Dude Spin hasn't responded for weeks and the account is still open!

Hallo ,

ich habe mehrfach per Email angeschrieben mein Konto zu schließen ( Selbstausschluss)

Dude Spin antwortet seid Wochen nicht drauf und das Konto ist immer noch offen !

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Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

• Responsible Gaming | Qbet - Puts Your Well-being First

"Log into your Qbet account and visit my account setting and select your self-exclusion option."

• Qbet Terms and Conditions - Live Casino and Sportbook

"6.8. All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in your Account "Limits" section on our portal."

To better understand your situation and assist you effectively, could you please provide us with the following details:

• When did you first request the self-exclusion of your account?
• Were you able to set self-exclusion from your account under My Account setting?
• What other methods did you use to inform them of the self-exclusion (e.g., email, live chat, phone)? If through email, please specify the email address.
• Have you received any response from Dude Spin regarding your request?
• Could forward the emails that you sent when you requested self-exclusion and any response from the casino to jean.s@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution. I hope we will be able to help you to resolve this issue.

Best regards,

Jean

Dear Kwleon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru