The player from Finland is facing issues with Dudespin, which has not permanently closed his account despite multiple requests, and has reopened it twice without his consent, although it was initially closed due to gambling addiction. He is demanding a refund of his deposits and a permanent ban from the site.
Dudespin Casino - Player’s account remains open despite self-exclusion.
Opened
Current status
Waiting for Casino Guru to reply
5d 19h 53m 47s
Dudespin Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Dudespin has not closed my account despite multiple messages, and has reopened it twice without my request even though the account has been closed due to gambling addiction.
I demand my deposits back and a permanent ban from the site.
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Dear Jeesbox,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Dudespin.
To better understand the situation and assist you effectively, could you please provide more details by answering the following questions:
- Is your account currently accessible?
- Have you received any responses/confirmation from Dudespin regarding your requests? If so, when?
- Can you provide details about the instances when your account was reopened without your request?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
