The player from Germany files a complaint against DudeSpin Casino for failure to honor his self-exclusion request despite his admission of gambling addiction. He has deposited around €9,500, with a net loss of approximately €5,800, and has engaged a lawyer to pursue recovery of his losses. He seeks a full refund of deposits made after his initial request for account closure.
Dudespin Casino - Player's account is still active despite self-exclusion request.
Opened
Current status
Waiting for player to reply
5d 17h 9m 45s
Dudespin Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 days ago
Translation
DudeSpin – player ban due to addiction ignored (evidence available)
Description:
I hereby file an official complaint against DudeSpin Casino.
I suffer from a gambling addiction and have repeatedly informed the casino's support team via email and chat that I have lost control and that my account needs to be permanently blocked. Despite these clear indications of my addiction, the casino has not closed my account but has allowed me to continue playing unhindered. In the last few months alone, I have deposited a total of approximately €9,500 (net loss of approximately €5,800).
Important facts about my case:
Evidence preservation: I have secured complete screenshots and evidence of all emails, chat histories, and my blocking requests.
Lawyer engaged: I have already handed this case over to my law firm (Cocron Law Firm). Appropriate proceedings to recover the losses, as well as the examination of a multi-stage lawsuit due to the refusal to provide GDPR information, are already underway.
Claim: I demand a full refund of all deposits made after my initial self-exclusion request. I am prepared to withdraw this complaint and any legal action should the casino offer a fair solution promptly.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Dudespin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
