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DudeSpin – player ban due to addiction ignored (evidence available)

Description:

I hereby file an official complaint against DudeSpin Casino.

I suffer from a gambling addiction and have repeatedly informed the casino's support team via email and chat that I have lost control and that my account needs to be permanently blocked. Despite these clear indications of my addiction, the casino has not closed my account but has allowed me to continue playing unhindered. In the last few months alone, I have deposited a total of approximately €9,500 (net loss of approximately €5,800).

Important facts about my case:

Evidence preservation: I have secured complete screenshots and evidence of all emails, chat histories, and my blocking requests.

Lawyer engaged: I have already handed this case over to my law firm (Cocron Law Firm). Appropriate proceedings to recover the losses, as well as the examination of a multi-stage lawsuit due to the refusal to provide GDPR information, are already underway.

Claim: I demand a full refund of all deposits made after my initial self-exclusion request. I am prepared to withdraw this complaint and any legal action should the casino offer a fair solution promptly.

DudeSpin – Spielersperre wegen Sucht ignoriert (Beweise vorhanden)

Beschreibung:

Ich reiche hiermit eine offizielle Beschwerde gegen das DudeSpin Casino ein.

Ich leide unter einer Spielsucht und habe den Support des Casinos mehrfach per E-Mail und im Chat darüber informiert, dass ich die Kontrolle verloren habe und mein Konto permanent gesperrt werden muss. Trotz dieser eindeutigen Hinweise auf meine Sucht hat das Casino mein Konto nicht geschlossen, sondern mich ungehindert weiterspielen lassen. Allein in den letzten Monaten habe ich so insgesamt ca. 9.500 € eingezahlt (Nettoverlust ca. 5.800 €).

Wichtige Fakten zu meinem Fall:

Beweissicherung: Ich habe von sämtlichen E-Mails, Chat-Verläufen und meinen Sperranfragen lückenlose Screenshots und Belege gesichert.

Anwalt eingeschaltet: Ich habe diesen Fall bereits an meine Rechtsanwaltskanzlei (Kanzlei Cocron) übergeben. Ein entsprechendes Verfahren zur Rückforderung der Verluste sowie die Prüfung einer Stufenklage wegen verweigerter DSGVO-Auskunft sind bereits in Arbeit.

Forderung: Ich fordere die vollständige Rückerstattung aller Einzahlungen, die nach meinem ersten Sperrwunsch getätigt wurden. Ich bin bereit, diese Beschwerde und die rechtlichen Schritte zurückzuziehen, sollte das Casino zeitnah eine faire Lösung anbieten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Dudespin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila