Dudespin Casino - Player's account closure request is ignored.

I emailed Dudespin support to close my account as I have a problem with gambling on the following dates in 2026 and I never heard back or had my account closed which resulted in me continuing to gamble. I emailed support on the following dates all in 2026: Feb 7,Feb 16, April 12, April 18, April 26 and May 3rd. In addition to the emails I also contacted the chat support multiple times and was assured that my request would be answered and on a couple of occasions I was told that the chat support person put my emails forward to make sure I was contacted and of course they themselves could not action closure requests as it is a specialized team that handles it but reassured me multiple times it would be taken care of and it has not. I contact online chats several times but online chat support told me they have no option of transcripts of chats history on the website. Since my first request to close the account on Feb 7th I have added all my deposits to them and subtracted my withdrawals from them for a differance of over $6000 in deposits from me. Is there a way I can recover these deposits since I made the request to close my account many times?

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Dear Canj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@dudespin.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

For us to proceed, I would like to kindly ask you to clarify a few important details:

• Do I understand correctly that your account is still open?
• Could you please forward me the self-exclusion request you sent to support@dudespin.com, along with the casino's response?
• Please forward all communication regarding your attempts to close your account to jean.s@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

I have sent the emails requesting my account to be closed, as well as promotional emails and texts I still get. These were sent to your email listed in your post.

Hi,

I didn't hear back after sending my emails requesting closure and promotional emails and texts from Dudespin and I see the timer has run out on your response. I hope you are still able to help me. I have been getting an increased amount of texts, emails and tonight I was called. When called they asked if they could put a bonus on my account. I said no, I have been trying to close my account. I was told an email was sent to me to confirm cancelation but I said I never recieved it. They then confirmed they could see there was an error in delivery. I asked if I could stay on the phone and have the account closed now. I was told to send another email with the request. I emailed to support@dudespin.com and was told I had to send it to vip@dudespin.com so I forwarded it to that address. They claimed they never recieved it and asked me to reply to the email sent to me May 22. I advised I received 2 or 3 emails from the dudespin promotional email address and was told I must not be getting their emails and must have vip@dudespin.com blocked. I checked my blocked email addresses in my account and no dudespin domain emails are blocked. As much as I would like to block them, I do not because I am hoping to get the account closed, so I wait for the email. He said he couldn't close it on the phone and I would continue to get calls and such. This is so incredibly frustrating. I am being enticed to gamble more often now that I have stopped depositing despite advising I have a problem with gambling and did not want promotions. I find it hard to believe that I can still receive emails from two other dudespin email addresses but not from the people who close accounts despite not having thier email address blocked. Please help me with this.

Canj

Hello Canj,

We would like to update you that due to Jean, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jean has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jean will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Canj

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin L., (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Canj,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would also like to invite the Dudespin Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? As the player has issues with gambling, please block her account as soon as possible. Afterwards, would you be able to provide us with her full deposit history?

Thank you in advance for closing the account and providing us with your view of the issue. In case there is any additional evidence/information you would like to present us, please send it to martin.l@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Canj,

I am sorry to confirm that, since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

To reach any kind of agreement, all three parties — the player, the casino, and the mediator — usually need to communicate closely. Unfortunately, this has not been the case here, despite our efforts to move the matter forward.

I am truly sorry that I couldn’t be of more help. Please know that we understand how frustrating this situation must be for you. Closing this complaint as unresolved will negatively influence the casino’s complaint record on our website, and other players will be able to read about your experience in our review.

The casino can request to reopen this complaint at any time if they decide to respond.