Dudespin Casino - Player's account closure request is ignored.

I emailed Dudespin support to close my account as I have a problem with gambling on the following dates in 2026 and I never heard back or had my account closed which resulted in me continuing to gamble. I emailed support on the following dates all in 2026: Feb 7,Feb 16, April 12, April 18, April 26 and May 3rd. In addition to the emails I also contacted the chat support multiple times and was assured that my request would be answered and on a couple of occasions I was told that the chat support person put my emails forward to make sure I was contacted and of course they themselves could not action closure requests as it is a specialized team that handles it but reassured me multiple times it would be taken care of and it has not. I contact online chats several times but online chat support told me they have no option of transcripts of chats history on the website. Since my first request to close the account on Feb 7th I have added all my deposits to them and subtracted my withdrawals from them for a differance of over $6000 in deposits from me. Is there a way I can recover these deposits since I made the request to close my account many times?

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Dear Canj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@dudespin.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

For us to proceed, I would like to kindly ask you to clarify a few important details:

• Do I understand correctly that your account is still open?
• Could you please forward me the self-exclusion request you sent to support@dudespin.com, along with the casino's response?
• Please forward all communication regarding your attempts to close your account to jean.s@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean