Dudespin Casino - Player demands refund due to account breach.

I am requesting a full refund of all deposits made at this casino. My claim is based on a direct breach of a permanent self-exclusion within the operator's network.

The Facts:

1. Existing Self-Exclusion: Prior to registering at this casino, I had already requested a permanent self-exclusion due to a gambling addiction at another brand operated by the same parent company (Liernin Enterprises LTD).

2. Duty of Care: According to fair gambling standards, when a player self-excludes from an operator due to addiction, that operator is responsible for blocking the player across all brands within their network.

3. The Failure: Despite my active ban and the fact that I used my real identity and identical personal data for registration, the system allowed me to open a new account and deposit significant funds. There was no cross-check against the existing database of excluded players.

4. Invalid Contract: Since the operator was already aware of my gambling problem and had accepted my permanent exclusion, I should have been blocked at the registration stage. The casino failed to implement necessary safeguards for a known vulnerable player.

Resolution Requested:

A full refund of all deposits made after my initial self-exclusion within the operator's network.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino. Please note that unlicensed casinos aren't obligated to extend self-exclusion to associate brands. From the screenshot you provided, we couldn't conclude disclosure of gambling issues, and we also couldn't determine whether the two online casinos are associated with each other.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas