HomeComplaintsDrip Casino - Player’s account has been blocked.

Drip Casino - Player’s account has been blocked.

Resolved
Our verdict

Case closed

Amount: €1,000

Drip Casino
Safety Index 7.6 Above average

Case summary

The player from Germany found her account at Drip Casino blocked and was unable to access it, with approximately 1000 euros remaining in the account. The Complaints Team engaged with the player to clarify the situation and gather necessary information for resolution. The issue was ultimately resolved, as confirmed by the player marking the complaint as resolved. The Complaints Team closed the case, offering further assistance if needed and encouraging feedback on their services.

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2 weeks ago
deTranslationgb

Hello, I haven't been able to access Drip Casino since yesterday; it says it's blocked.

I still have about 1000 euros on it.

Automatic translation:
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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Could you please send me a screenshot of the error message you see when trying to access the casino?
  • Are you unable to load the entire casino website, or is the issue limited to logging into your account?
  • Have you completed the full KYC verification process at this casino?
  • What types of games did you play most recently at this casino?
  • Do you currently have any pending withdrawal requests in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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2 weeks ago
deTranslationgb

Hello, I've been getting positive results with Drip for almost 3 years, but since yesterday I can't get in anymore. I have 1000 euros invested.

Automatic translation:
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2 weeks ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hanslotti12,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

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