The player from Germany could not access the casino's homepage and received a message indicating that he had been blocked. The player confirmed that the issue persisted despite using different devices and locations, and that he had an active account with a remaining balance and an expired bonus. Attempts were made to verify the issue with the casino and further details were requested, but the player failed to respond to these inquiries. Consequently, the complaint was closed due to lack of communication.
Drip Casino - Player's access has been restricted.
Closed
Our verdict
Player stopped responding
Amount: ??
Drip Casino
Safety Index 7.9 Above averageCase summary
Discussion
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3 weeks ago
Translation
I can no longer access the homepage.
The message "sorry, you have been blocked" appears.
Automatic translation:
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3 weeks ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Stay safe.
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3 weeks ago
Dear Sammysam,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Is the issue persisting? I've just tried to access the website, and it is working for me without any problems.
- Do you have an active account at this casino?
- If you do, do you have any remaining balance in your casino account?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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3 weeks ago
TranslationHello Kristina
The problem persists.
I live in Germany and I've also tried it with other smartphones, but it doesn't work.
I asked my friends and they can't access the homepage either.
Yes, I have an active account.
And yes, I have credit.
I also had an active bonus on it which has now expired because the bonus had to be used within two days.
Is it possible that the site has been blocked in Germany?
Automatic translation:
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2 weeks ago
Thank you very much for your reply, Sammysam. I used a German VPN and accessed the website without any issues.
Could you please clarify how much your active balance (not bonuses) was before you lost access to your account?
Also, have you tried contacting the casino regarding this issue? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru. If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.
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1 week ago
Dear Sammysam,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
