HomeComplaintsDrip Casino - Player's access has been restricted.

Drip Casino - Player's access has been restricted.

Opened
Current status

Waiting for player to reply

6d 23h 9m 20s

Drip Casino
Safety Index 8.1 High

Case summary

The player from Germany cannot access the casino's homepage and receives a message indicating that he has been blocked.

Public
Public
2 days ago
deTranslationgb

I can no longer access the homepage.

The message "sorry, you have been blocked" appears.

Automatic translation:
Public
Public
50 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
50 minutes ago

Dear Sammysam,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

  • Is the issue persisting? I've just tried to access the website, and it is working for me without any problems.
  • Do you have an active account at this casino?
  • If you do, do you have any remaining balance in your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Sammysam has 6d 23h 9m 20s to reply

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