The player from Hungary is facing repeated rejections of her account verification and withdrawal requests from DragonSlots, despite submitting multiple documents, including an official bank certificate and identity documents. The casino struggles to accept her proof of ownership of the bank card due to technical limitations affecting her name on the card.
DragonSlots Casino - Player’s withdrawal request is delayed due to verification issues.
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DragonSlots Casino
Safety Index:Above averageCase summary
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that you provided your monthly bank statement to the casino already? In what format? Is your full name listed on the document? Is the deposit to the casino listed on the document?
- Do I understand correctly that the card is virtual only?
- Could you please share with me your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
