DragonSlots Casino - Player's withdrawal is delayed.

Until today at noon my withdrawals were made via bank card today the casino informed me that they are sending the money but the bank is not accepting it my bank said that there is absolutely no problem and no amount is shown anywhere however they asked me for a bank account as I sent them no response please do something thank you

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Dear F.otis316, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with DragonSlots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you communicated with the casino the reason for the problems with the bank?
• Have they proposed any alternative payment method?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

I spoke to the casino and they are making the withdrawal, they say the bank doesn't accept them, the bank says there is no problem and the withdrawal doesn't appear anywhere, I sent them the bank account and they said it will be done by the casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear F.otis316,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina