The player from Greece had mistakenly entered the wrong date of birth during registration, which led to issues with his account. After making deposits and one successful withdrawal, he faced a problem with a second withdrawal of 400€ due to the incorrect date. The issue was resolved after the player confirmed that everything had been sorted out. The complaint was marked as 'resolved' in the system by the Complaints Team.
DragonSlots Casino - Player's withdrawal is delayed due to account error.
Resolved
Our verdict
Case closed
Amount: €400
DragonSlots Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When did you register the account in the casino?
- Could you please specify how much you deposited and withdrew overall?
- Have you attempted to correct the information in your profile yourself or with the help of support before you deposited and played?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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Public
Public
5 months ago
We've received a message from the player:
(translated)
Everything has been sorted out, thank you very much.
Public
Public
5 months ago
Dear F.otis316,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
