DragonSlots Casino - Player’s winnings are confiscated by the casino.

Hello CasinoGuru Team,

I would like to file a complaint against Dragon Slots Casino (https://dragonslots-1.com

) regarding the confiscation of my €1,000 winnings.

Here is what happened:

I made a deposit and claimed the "First Deposit Instant Bonus."

I tried to withdraw my money three times:

The first withdrawal was cancelled because they requested that I submit my virtual credit card and payment method used for the deposit.

The second withdrawal was cancelled again for the same verification reason.

The third withdrawal, after I had completed all verification steps, was cancelled again — this time they claimed I exceeded the €5 maximum bet limit while the bonus was active.

I did not intentionally break any bonus rule. If I went over the €5 limit, it was accidental and unintentional — I never meant to abuse any bonus conditions.

What makes things worse is that their communication has been inconsistent and confusing, and in one of their messages they even mentioned another brand called "Ivibet," which raised concerns about the reliability of their explanation.

I have already filed a formal complaint with Curaçao eGaming, but I would also like to make my case public here for transparency and in hopes that the casino will reconsider their decision or at least respond fairly.

I am requesting your help to investigate this case and to encourage Dragon Slots to act with fairness and integrity.

Thank you in advance for your support.

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Dear Akintola,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus T&Cs and I found this:

1e. The maximum bet with an active bonus is 5 EUR/USD  (unless otherwise stated in the bonus's special terms and conditions). Purchasing any game features (including, but not limited to, respins) will increase your bet amount. If the player exceeds the maximum bet while the bonus is active, Dragonslots reserves the right to confiscate any winnings. If the currency in your account has not been specified, the maximum bet amount is the equivalent of 5 euros in your currency.

Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is katarina.d@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well. Thank you in advance for your reply.

Best regards,

Katarina

Dear Akintola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru