The player from Greece reported that the casino had removed his deposit bonuses without any explanation, despite having made several deposits. He expressed frustration over the ongoing issues with the casino. The Complaints Team was unable to proceed with further investigation due to the lack of response from the player to inquiries and reminders, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future should he choose to resume communication.
DragonSlots Casino - Player’s bonuses have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €200
DragonSlots Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
for no reason they removed the deposit bonuses even though several deposits were made this particular casino always creates issues please do something
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DragonSlots Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was the decision not to award you bonuses a deliberate decision by the casino?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Dear F.otis316,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
