The player from Greece encountered issues after making a small deposit of 10 euros and receiving a 220% bonus. She discovered that the bonus required wagering of 100 euros to play, which had not been stated in the bonus details. Additionally, she experienced technical issues with the 25 free spins she received, leading to frustration with the casino's support. After reviewing the complaint, it was determined that the deposited amount had been fully spent on gameplay, and there were no remaining funds or unresolved winnings, resulting in the complaint being rejected.
DragonSlots Casino - Player finds withdrawal conditions misleading.
Closed
Our verdict
Other
Amount: €10
DragonSlots Casino
Safety Index:Above averageCase summary
Discussion
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4 months ago
I made an account here ...and just deposited the smallest amount..like 10 euros just to check....I had a bonus of 220% ... which between 10-50 euros was 100% bonus plus 25 fs. Nothing crazy ....I did the deposit of 10 euros ....I read the details of bonus as I always do.....and nothing was mentioned other than the scale of bonus ...I deposited....no game paid...but as I said ...10 euros is the smallest amount.... I go to the bonus section to play the bonus ...as I said I had 10euros plus 10 from the 100% bonus ... There they said that I can't play the bonus ...due to the fact that I have to wager it X10 ....that's 100 euros....to be able to play the 10euros from the bonus ...that's crazy ....but the fact that ....that wasn't mentioned in the details of bonus is what got me mad ..... anyways I say ok......then I try to play the 25 FS I got .... I thought...maybe that at least.....I pressed to play ....and the game is not working.....I go to the support chat ..and told the about it.....and they said that they "experience technical issues" ....the FS expire tomorrow....they experience technical issues so I have to communicate with them tomorrow when the FS is gonna expire either way....... We are talking about first class mockery.....thank god I didn't deposited much ...now I know....and I will never play in this casino again. They think we re fools.
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4 months ago
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4 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation:
- Could you please send me a screenshot of your bonus history, showing the bonus you activated and played with? If there are any specific terms and conditions related to this bonus, kindly forward them as well.
- Has the casino specified when the technical issue with the free spins is expected to be resolved?
- What is the current balance in your casino account, and have you completed the wagering requirements for your bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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4 months ago
Translation
In the end, the problem with the free spins was solved after pleading...and honestly I can send you the bonus information as it is...no wagering is listed anywhere...but anyway, I will take the trouble to look into it more because the money I deposited in the past was small...I always put a little to check the pages and their reliability...now this one...it is not reliable and the matter may end in general.....I just wanted you and the rest of the world to know what is happening so that they can keep it in mind before they deposit money. I put a little. Someone else can put a lot and click on it
Automatic translation:
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3 months ago
I made a deposit here for a second time to try to get a second deposit bonus that was available for me ....and the bonus was never activated..the the chat said after I told them that I was willing to cancel the withdrawal if they could activate it ...that I have to wager this bonus with real money...so I said never mind I ll just get my money back ...and now I don't know ... They said in live chat that they don't know when I will get them
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3 months ago
Thank you for the update. I'm glad to hear that you received your free spins in the end.
Regarding the second deposit bonus, have you contacted customer support before you started playing with your deposit? Has the bonus been granted to you eventually, or has the casino refused to give you the bonus?
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3 months ago
TranslationI made the deposit and the bonus was never activated. I contacted customer service and told them that I was willing to cancel the withdrawal I had made if they could somehow activate the bonus for me simply because I had clicked on it the previous time. I asked them clearly if I had to wager the bonus first with my own money so that I could play with the bonus money and they told me that was the case...which again was not mentioned anywhere in the bonus details...in any case I told them that if that is the case I don't want it and I will continue with the withdrawal...my withdrawal never happened...they asked me for a thousand documents for identification.....and I thought that it wasn't worth it for 20 euros to go through this whole process...also when I asked when the withdrawal would be processed they told me that they didn't even know...so....I played the 20 euros...I lost them...and again I'm not making a deposit on this page.....Why are they making fun of people...I'm just telling you this for you know what happens on the customer side.........it's tragic....they give me a bonus....100% for example.....if I deposit 20 euros....on the 20 they give me they count 40 euros x 45 times the turnover, that is, they want me to play 1800 euros to get a 20 euro bonus....we are talking about a first class mockery.. the complaint can be closed just so you know I'm telling you
Automatic translation:
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3 months ago
Hello,
Thank you for your cooperation and for providing further details regarding your experience.
After carefully reviewing your complaint, it appears that the entire deposited amount was spent on gameplay. Since there are no remaining funds in your account and no evidence of an unresolved balance or withheld winnings, we’re unable to proceed with mediation.
We understand that unclear bonus terms and technical issues can be frustrating, but once the deposited and bonus funds have been fully used, there’s unfortunately no basis for us to request compensation from the casino.
Therefore, we will have to reject this complaint.
Thank you for understanding.
Best regards
Veronika
