Dragonia Casino - Player's withdrawal is delayed.

my withdrawl has been processing for 14 days now they keep saying check ur email you will receive a email soon and I never receive one, I'm still waiting for my withdrawl why is it taking so long

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear eatingleast21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello. No this is my first time withdrawing from dragonia, I haven't been kyc'ed but im happy to do so if needed and no I have not use an active bonus I just wagered my money WITHOUT a bonus or anything and trying to withdraw its been now 15 days, they keep saying to check my email for a response back from their department but I get absolutely no emails from them.

Dear eatingleast21, thank you for your response. Have you reached out to the casino's customer support to ask if KYC verification might be needed? Additionally, have you used the same payment method as you have used for your deposit?

Thank you in advance for your reply.

i have sent in my KYC documents now even though it says they dont require it at the moment and im still not receiving any response and withdrawl still pending nothing has been said yet. and yes im using the same method of deposit for withdrawl both being interac

just to let you know still no response and nothing there support isnt doing anything nor have i been sent any email support has been talking about, like its been a month and still no withdrawl given to me.

Dear eatingleast21,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear eatingleast21,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Dragonia Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Dragonia Casino representative to join this conversation and participate in resolving this complaint.

Dear Dragonia Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Player,

Thank you for contacting us.

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Dragonia

Dear Dragonia Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.