The player from Finland had deposited approximately 3000 euros at Dragon Casino and faced issues with a withdrawal of 500 euros after recovering a portion of his loss. He expressed dissatisfaction with the casino's RTP and withdrawal processing. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. No further investigation or resolution was provided at that time. The player could reopen the complaint in the future if he chose to resume communication.
Dragonia Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Dragonia Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
About 2 months ago at Dragon casino. Deposits of about 3000 euros and just when I won back 500 euros which is 1/6 of that loss, the withdrawal is not processed. I would never recommend this casino to anyone. The RTP is one of the worst and the withdrawals do not work.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Could you please explain in more detail the issue? Is any payout currently pending, waiting to be processed?
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Surkeatcasinot2026,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
