The player from Quebec had been waiting for a withdrawal of $6,480 for two weeks after winning on a slot game, following a $1,000 deposit and using a VIP bonus. Despite multiple inquiries, he received generic responses and reported that the payment had remained pending since April 28th. The complaint was closed due to the player's lack of response to the Complaints Team's questions and reminders. No further investigation or resolution was pursued at that time. The player was informed that he could reopen the complaint if he chose to resume communication.
Dragonia Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: C$6,480
Dragonia Casino
Safety Index 8.0 HighCase summary
Discussion
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2 months ago
deposited 1000 dollars via interac etransfer on april 28th . i sued a VIP 150% bonus . and played a slot called book of bastet. i ended up wining 6480 dollars after completing wagering.
since april 28th i havent received a single payment yet. its been pending since that date . i have contacted them many many times and always get the same generic response:
"Thank you for contacting the Dragonia.com support team.
We completely understand how it can feel having to wait for your transaction and we apologize for this.
While it is the Finance department that has access to the payment schedule, we can assure you that they are currently working diligently to process your request as quickly as possible!"
but nothing is actually being done about it.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear marcolivier,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that your casino account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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1 month ago
Dear marcolivier,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
