The player from Greece's account is closed without explanation since the end of January. He has submitted the required verification documents but has not received any updates after waiting for over a month.
Dragonia Casino - Player's account is closed and verification is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 15m 10s
Dragonia Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 hours ago
They closed my account without explanation qat the end of January.
They asked me for some documents for verification and I have sent them all but nothing happened.
They say that I have to wait to check my documents but this "check" lasts more than a month.
Public
Public
1 hour ago
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Public
Public
1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that you had €419 (dispute value) in your casino account before you lost access to it?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Nikosav has 6d 22h 15m 10s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
