The player from Germany faces withdrawal issues after his account at Dragonia was blocked shortly after a €200 deposit. He has not received any communication regarding the account closure or his funds despite multiple inquiries.
Dragonia Casino - Player's account has been closed.
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Waiting for Casino Guru to reply
4d 5h 34m 20s
Dragonia Casino
Safety Index:HighCase summary
Discussion
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6 days ago
Translation
Good day,
About three months ago, I deposited €200 into my Dragonia account. Approximately 10 minutes later, when I tried to log in, I received a message stating that my account had been blocked. Despite inquiries via live chat and email, no reason was given. I have received no response for months regarding the €200 that are still in my account. I am requesting assistance. Thank you.
Automatic translation:
Public
Public
4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dragonia Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Which payment method have you used when making deposits?
- Have you previously withdrawn winnings from the casino or made other deposits?
- Could you please share with me your attempts at communication with the casino regarding the issue as evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
