Dragobet Casino - Player's withdrawal requests are being reversed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Based on the screenshots you uploaded with your complaint, it appears that you submitted your first withdrawal request of €1,000 only yesterday. Could you please confirm whether this is correct?
• Have you tried submitting a €1,000 withdrawal request before?
• Has the casino’s customer support specified how long the processing of your withdrawal request would take, considering that you are allowed to have only one pending withdrawal request at a time?
• Has the casino explained why they require you to withdraw your winnings in smaller amounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I submitted (AND reversed a withdrawal indeed yesterday) , only to show you that THAT reversal will actually say 'REFUNDED BY USER' , as opposed to simply 'REFUNDED' (which is the case when the CASINO reverses it.

The whole point being that this can also be used as evidence of their wrongdoings.

Of course im not gonna go ahead and accept THEIR proposal of doing this - they are in direct violatio of their T&C and me submitting this 1000 EUR withdrawal actually would equal me saying i 'agree'to their point. and then the whole stalling tactics game begins.

They're playing the 'exhaust game' , hoping ill either lose big part or all of it back this way, OR simply eventually give up on this one way traffic Email conversation, at which point my acct will be dormant at some point and then money will be taken out monthly. That or worse.... eventually they could have the right to close it.

So bottom line - they just dont wanna pay and manipulate and use stalling tactics to achieve this.

Thought i'd sent all the proof but hey... let me know if you need more.

Also - yeah i asked WHY theyre doing this and as you couldve seen in the Email correspondence ive also included in my complaint - they KEEP sending me the same dum auto anser WITHOUT even answering my questions, or commenting on ANYTHING related to the issue.

They're real bad, Veronika.

Well... hope you have everything you need and again - Should there be anything additional you may need, please let me know!

Sincerely,

Thomas L.

Hello team Casino Guru,

You havent responded in 48 hrs.

May i assume that you dont wanna help me in this case?

Please let me know - im pressed for time and don't wanna waste a single day in what will no doubt be a long and exhausting fight with this fraudulent casino, Dragobet.

Please reply at your earliest convenience, ALSO when not interested.

Thank you & sincerely,

Thomas L.

Thank you for your replies.

First of all, I sincerely apologize for the delay in responding. We are currently managing over 1,100 active complaints. While we always strive to respond as quickly as possible, it is unfortunately not always feasible to address every message immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we are able to. Thank you for your patience and understanding.

Regarding your withdrawal, please note that while the casino's Terms and Conditions state a maximum withdrawal limit of €5,000 per 24 hours, they do not specify that this amount must be processed as a single transaction. Therefore, based on the information currently available, I cannot conclude that the casino is violating its Terms and Conditions by asking you to submit your withdrawal in smaller amounts.

I would therefore recommend following the casino's instructions and submitting the withdrawal in smaller amounts, so that we can establish whether the casino processes these withdrawals within a reasonable timeframe. If you encounter any further issues with the processing of these withdrawals, please provide us with the relevant details, and we will investigate the situation further.

Thank you for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ThomasLeliveld,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika