Dragobet Casino - Pelaajan kotiutuspyyntöjä perutaan.

Continuous withdrawal reversals and account manipulation by DragoBet

My name is Thomas Leliveld, a player from the Netherlands and I am opening this urgent complaint because DragoBet Casino is repeatedly refusing to process my legitimate withdrawal of €4,500 and is manipulating my account backend.

I requested a withdrawal of €4,500. According to the casino's official Terms & Conditions, the daily withdrawal limit is explicitly stated as €5,000. My request was fully within the allowed limits.

(Here's the link to Dragobets Terms&conditions:

https://dragobet.com/policy/terms-of-use/

And here's the clause clearly stating players are allowed to withdraw up to €5000,- per 24 hrs:

6.11. You may only withdraw the maximum amount of €5,000 (or the equivalent in your Account currency) in any 24 hours, the maximum amount of the €10,000 (or the equivalent in your Account currency) in a 7 day period and the maximum amount of €30,000 (or the equivalent in your Account currency) in a 30 day period unless a larger amount has been agreed by us.

Instead of processing my payout, the casino has continuously blocked it:

First, live support told me to split the amount into smaller transactions, violating their own T&Cs.

Shortly after, the casino unilaterally cancelled my withdrawal, marked it as "Refunded" back to my balance, and placed a manual €2,000 restriction on my cash-out page.

After I confronted them in their live chat, the limit was changed back to €5,000. I immediately submitted a brand new withdrawal request for the full €4,500.

This second attempt has just been immediately "Refunded" (cancelled) by the casino again without any valid reason.

I am KYC verified and added a screenshot as proof, amongst others.

The casino is clearly using systemic delay and frustration tactics to prevent me from withdrawing my €4,500 winnings, hoping I will gamble it away.

I have full photo evidence of both "Refunded" transactions, the email/chat communication where they refuse the payout, and their T&C page.

Just to illustrate the difference between the CASINO's reversal, and an own reversal by choice, ive taken a screen shot of a personal reversal as well.

Casino's reversals are simply marked as 'refunded', whereas my own reversal is marked as 'Refunded by user' -

Here's my back and forth Email communication with them.

Im not exactly as politically correct as i wouldve liked, but i was outraged... steaming, really.

To top it off, they just kept sending me the same auto response, without ever addressing the issue.

So INCREDIBLY RUDE - i was treated like dogshit. 🙁

" DRAGOBET: Withdrawal Cancelled Dragobet Casino

Dear Thomas,

We hope you are well! 

We kindly request that you consider dividing your withdrawals into multiple transactions. We would appreciate it if you could refrain from withdrawing more than €1,000 in a single transaction.

This will facilitate the processing of your withdrawal request and contribute to expediting its completion.

Thank you for your understanding!

If you have any other questions, do not hesitate to contact us. We are here for you 24/7!

Kind regards,

Customer Support Team

If you don't want to receive our beautiful emails anymore, please unsubscribe

Tekst uit oorspronkelijke berichten tonen

ME: Heres the clause for which i specifically chose Dragobet:

6.11. You may only withdraw the maximum amount of €5,000 (or the equivalent in your Account currency) in any 24 hours, the maximum amount of the €10,000 (or the equivalent in your Account currency) in a 7 day period and the maximum amount of €30,000 (or the equivalent in your Account currency) in a 30 day period unless a larger amount has been agreed by us.

Op di 14 jul 2026, 12:49 schreef Thomas Alexander <thomas.alexander.pianist@gmail.com>:

Tekst uit oorspronkelijke berichten tonen

It'll be no problem, trust me. 

Ive played, won big and lost big at many places and transfers like this are no problem. 

And again, nothing that's not in the T&C.

Op di 14 jul 2026, 12:59 schreef Thomas Alexander <thomas.alexander.pianist@gmail.com>:

Tekst uit oorspronkelijke berichten tonen

Dragobet:

Withdrawal Cancelled Dragobet Casino

Dear Thomas,

We hope you are well! 

We only ask you to make several transactions of 1000 EUR each, please do not exceed the amount of one transaction by more than 1000 EUR.

Thank you for your understanding!

If you have any other questions, do not hesitate to contact us. We are here for you 24/7!

Kind regards,

Customer Support Team

If you don't want to receive our beautiful emails anymore, please unsubscribe

Tekst uit oorspronkelijke berichten tonen

(ME, slightly losing it):I kindly ask you not to break the clauses from your T&C!!

What are you doing?

This is criminal. "

END EMAIL

I request Casino Guru's urgent mediation to force DragoBet to pay out my €4,500.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Based on the screenshots you uploaded with your complaint, it appears that you submitted your first withdrawal request of €1,000 only yesterday. Could you please confirm whether this is correct?
• Have you tried submitting a €1,000 withdrawal request before?
• Has the casino’s customer support specified how long the processing of your withdrawal request would take, considering that you are allowed to have only one pending withdrawal request at a time?
• Has the casino explained why they require you to withdraw your winnings in smaller amounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika